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Advice and Information -
Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide. -
Advice and Information -
Dental practices are recovering from backlogs due to strict hygiene measures to minimise the risk of spreading COVID-19 to patients and staff. -
Report -
The most common themes we hear about are GP services, Mental Health Services, Social Care, and Hospitals and to ensure that we
address your concerns and compliments we share your stories with relevant people and incorporate your priorities into our work programme. -
News -
Our call for NHS dental reforms has once again been featured in the media. -
Report -
A qualitative research design was formed to collect public feedback items. From 28 July 2020 to 14 August 2020 social media platforms and our website was utilised for a callout to residents of Stoke-on-Trent, for dental services experiences during the coronavirus pandemic -
Blog -
Thanks to people sharing their experiences around the challenges to access a local dentist with us over the last year, we’ve helped the Government and the local Dental Network stay informed of the barriers that people across Stoke-on-Trent are facing when seeking dental care. -
Report -
Find out what people in Stoke-on-Trent had shared of their experiences with NHS dentistry services over the last couple of years. -
News -
The number of people avoiding an NHS appointment because they can’t afford travel almost doubled between October and December as the cost of living crisis is forcing many to change how they use health and care services.
Over a third (39%) of people say the changes they have made to their lives due to the cost of living crisis have affected their mental health.
• Women are disproportionately affected by spiralling costs, with 35% saying their mental health has got worse over the last two months, compared to 26% of men. -
News -
Each year, your local Healthwatch puts together a work programme that reflects the health and social care needs of the area. -
News -
Healthwatch England has warned that people need more confidence that the NHS can provide timely care as the winter period approaches. A third of adults in England lack confidence that they can access timely care, including GP services, mental health support and hospital care. -
Advice and Information -
Can't find an NHS dentist? Read our tips on what to do if you’re facing problems finding an NHS dentist taking new patients. -
Advice and Information -
How can I get the most out of my next visit to the dentist? Take a look at our tips to help you prepare for your appointment and make sure you understand your treatment and how much it will cost. -
Advice and Information -
Living in a care home can increase your risk of oral health problems. That's why knowing what questions to ask care staff about your oral health or loved ones can prevent problems from developing. -
News -
New figures published today in the annual report on NHS Dental Statistics for England in 2022-23, show that NHS dentists still see fewer people than pre-pandemic. Read Healthwatch England's response. -
Response -
Under a new plan published today, people will benefit from millions more NHS dental appointments over the next year. Read Healthwatch England's response. -
Response -
Read Healthwatch England's response to the increase in fees for NHS dental care. -
Advice and Information -
Are you struggling to find an NHS dentist? The new dental recovery plan might help you get the dental care you need. -
Blog -
The cost of living remains a barrier to health, particularly for people on low incomes, and those requiring dental care. -
Advice and Information -
How can I get the most out of my next visit to the dentist? Take a look at our tips to help you prepare for your appointment and make sure you understand your treatment and how much it will cost. -
Advice and Information -
Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it. -
News -
The virtual visit was designed to gain insight into the effectiveness of Shared Lives Stoke’s service delivery, with the aim of identifying what works well, not so well and what could be improved to enhance the quality of service delivery. -
News -
We would like to invite Care Homes in Stoke-on-Trent to work with Healthwatch Stoke-on-Trent on our Virtual Visit Programme. Due to the cautious restoration of the national Enter and View Programme we are continuing to conduct our visits virtually to ease pressure on services and to ensure that we help to keep everyone as safe as possible. -
Report -
Read the results of our virtual visit to Davlyn House. -
Report -
Read our virtual visit to Dresden House. -
Report -
The report details our recommendations and acknowledgments, a background, the methodology utilised, an overview of findings and a selection of experiences from management, staff, service users, professionals and relatives. -
Report -
In the city we have 53 GP Surgeries, 122 Care homes (nursing and residential) 70 Pharmacies, 37 Dental Practices, 30 Opticians. -
Report -
As statutory watchdog, our role is to ensure that local health and social care services and the local decision-makers, put the experiences of people at the heart of their care. -
Report -
This year it came to our attention that homeless individuals in our City were finding it difficult to access GP services and receive the treatment that they required. -
Report -
You need services that work for you, your family and your friends. That is why we want you to share your experiences of using health and care with us – both good and bad. We use your voice to encourage those who run services to act on what matters to you.
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Report -
Purpose of the visit: the inspection by the CQC last year concluded that overall,
the Home required Improvement and we wanted to assess the current situation
and see how things had improved. -
Report -
We organised an announced virtual visit to Dresden House between 18 October and 5 November 2021. Read all about our visit in this short summary report which details a background, the methodology utilised, an outline of the findings and a selection of experiences from participants. -
Report -
It follows the inspection by the CQC in August 2018 concluded that overall the Home Requires Improvement.
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Report -
The service is registered to provide accommodation and personal care for up to 74 adults (please note that the website shows anomalies – it refers to the home being 76 bedded). People who use the service require nursing or personal care and/or may have Dementia. The home also provides care for those who need treatment for the disease, disorder, or injury.
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Report -
It follows the inspection by the CQC in November 2017 which concluded that overall the Home Requires Improvement. -
Report -
This visit was arranged as a follow-up to a CQC inspection in July 2018. The findings at that inspection were “Requires Improvement” in four of the five areas (Safe, Caring, Responsive, and Well-led). It was deemed “Good” in the area of ‘Effective’. -
Report -
Healthwatch Stoke on Trent received information from a family member regarding problems with the care of a family member who had been moved to Bradwell Hall. We also noted that the CQC inspection of August 2018 concluded that overall ‘the Home Requires Improvement. -
Report -
Healthwatch Stoke-on-Trent organised an announced virtual visit to Dresden House between 18 October and 5 November 2021. The rationale for the virtual visit was to capture the experiences and opinions of the manager, service users and staff and relatives within the care home to discover what works well, not so well and what could be improved to enhance the quality of service delivery. -
Report -
The report details our recommendations and acknowledgements, a background, the methodology utilised, an overview of findings and a selection of experiences from management, staff, service users, professionals and relatives. -
Report -
The report details our recommendations and acknowledgements, a background, the methodology utilised, an overview of findings and a selection of experiences from management, staff, service users, and relatives.