Enter and View Report Ash Hall Nursing Home

We were informed at the start of the visit that the home had been visited by a team from Healthwatch Staffordshire, which had ‘upset’ some of the staff members due to their brusque manner. We assured Ms. Stephenson that the visit was purely to reflect on what we observed on the day of the visit and was not meant to be confrontational, but more to provide reassurance and possibly suggest improvements if any were spotted.