Why we make a difference

Healthwatch Stoke-on-Trent is your local health and social care champion. We listen to what you tell us about your experience, what needs to be improved and what you want for the future. 

We're independent, so people trust us to say what they think. People tell us about both National Health Service (NHS) and social care services, giving us a unique understanding of what's happening. 

Tell us your experience

Reaching out to our local community

We strive to make sure we hear from as wide a range of our diverse community as possible. We want to tell the people who make decisions and change things about the experiences everyone has with health and care services. 

We understand that factors such as culture, location, wealth, education, environment and discrimination can lead to worse health outcomes, and we support the strong consensus that this must change. At Healthwatch, we stand ready to help by doing more to amplify the voices of communities that go unheard and reduce the barriers they face. 

Making access easier in the pandemic

The changes made in services as a response to the pandemic has impacted how people across the nation could access health and social care services. Access became more difficult for some due to digital exclusion, lengthy backlogs and new safety restrictions. 

Making a difference

Making dental care accessible

Thanks to people sharing their experiences around the challenges to access a local dentist with us over the last year, we’ve helped the Government and the local Dental Network stay informed of the barriers that people across Stoke-on-Trent are facing when seeking dental care. 

Making a difference 

The impact we made during the pandemic

Since COVID-19 has struck, it's more important than ever to support and listen. 

Nationally, thanks to our network of Healthwatch we have been able to help the response to COVID-19 with rapid feedback from people who have had first-hand experience of services. We're making sure that everyone can use health services, including those that don't have the internet.


You can download a transcript of this video. If you require this information in an alternative format please get in touch with us.

Download transcript