Enter and View visit to: Amberley House

The three members of the team spoke to a few residents and quite a few visitors and the general view from both groups was very positive. One visitor, a close friend of the resident did say that she had noticed a great improvement in the last few months. She was a very regular visitor to her friend and could not praise the individual members of staff enough for the kindness they showed her friend, including buying her little gifts to cheer her up. At present, there are no seriously visually impaired residents, although eyesight and hearing loss is a fairly common occurrence amongst the residents using the home. The visitors spoke to a couple of carers about this who said they quickly learn who ‘forgets their glasses’ and who needs to be spoken to in a ‘louder voice’. They assured us that they always check that these residents are helped when necessary.