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Advice and Information -
Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide. -
Advice and Information -
Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it. -
News -
The virtual visit was designed to gain insight into the effectiveness of Shared Lives Stoke’s service delivery, with the aim of identifying what works well, not so well and what could be improved to enhance the quality of service delivery. -
News -
We would like to invite Care Homes in Stoke-on-Trent to work with Healthwatch Stoke-on-Trent on our Virtual Visit Programme. Due to the cautious restoration of the national Enter and View Programme we are continuing to conduct our visits virtually to ease pressure on services and to ensure that we help to keep everyone as safe as possible. -
Report -
Read the results of our virtual visit to Davlyn House. -
Report -
Read our virtual visit to Dresden House. -
Report -
The report details our recommendations and acknowledgments, a background, the methodology utilised, an overview of findings and a selection of experiences from management, staff, service users, professionals and relatives. -
Report -
In the city we have 53 GP Surgeries, 122 Care homes (nursing and residential) 70 Pharmacies, 37 Dental Practices, 30 Opticians. -
Report -
As statutory watchdog, our role is to ensure that local health and social care services and the local decision-makers, put the experiences of people at the heart of their care. -
Report -
This year it came to our attention that homeless individuals in our City were finding it difficult to access GP services and receive the treatment that they required. -
Report -
You need services that work for you, your family and your friends. That is why we want you to share your experiences of using health and care with us – both good and bad. We use your voice to encourage those who run services to act on what matters to you.
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Report -
The most common themes we hear about are GP services, Mental Health Services, Social Care, and Hospitals and to ensure that we
address your concerns and compliments we share your stories with relevant people and incorporate your priorities into our work programme. -
Report -
Purpose of the visit: the inspection by the CQC last year concluded that overall,
the Home required Improvement and we wanted to assess the current situation
and see how things had improved. -
Report -
We organised an announced virtual visit to Dresden House between 18 October and 5 November 2021. Read all about our visit in this short summary report which details a background, the methodology utilised, an outline of the findings and a selection of experiences from participants. -
Report -
It follows the inspection by the CQC in August 2018 concluded that overall the Home Requires Improvement.
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Report -
The service is registered to provide accommodation and personal care for up to 74 adults (please note that the website shows anomalies – it refers to the home being 76 bedded). People who use the service require nursing or personal care and/or may have Dementia. The home also provides care for those who need treatment for the disease, disorder, or injury.
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It follows the inspection by the CQC in November 2017 which concluded that overall the Home Requires Improvement. -
Report -
This visit was arranged as a follow-up to a CQC inspection in July 2018. The findings at that inspection were “Requires Improvement” in four of the five areas (Safe, Caring, Responsive, and Well-led). It was deemed “Good” in the area of ‘Effective’. -
Report -
Healthwatch Stoke on Trent received information from a family member regarding problems with the care of a family member who had been moved to Bradwell Hall. We also noted that the CQC inspection of August 2018 concluded that overall ‘the Home Requires Improvement. -
Report -
Healthwatch Stoke-on-Trent organised an announced virtual visit to Dresden House between 18 October and 5 November 2021. The rationale for the virtual visit was to capture the experiences and opinions of the manager, service users and staff and relatives within the care home to discover what works well, not so well and what could be improved to enhance the quality of service delivery. -
Report -
The report details our recommendations and acknowledgements, a background, the methodology utilised, an overview of findings and a selection of experiences from management, staff, service users, professionals and relatives. -
Report -
The report details our recommendations and acknowledgements, a background, the methodology utilised, an overview of findings and a selection of experiences from management, staff, service users, and relatives. -
News -
Each year, your local Healthwatch puts together a work programme that reflects the health and social care needs of the area. -
Advice and Information -
Living in a care home can increase your risk of oral health problems. That's why knowing what questions to ask care staff about your oral health or loved ones can prevent problems from developing.