Healthwatch Stoke-on-Trent organised an announced virtual visit to Dresden House between 18 October and 5 November 2021. The rationale for the virtual visit was to capture the experiences and opinions of the manager, service users and staff and relatives within the care home to discover what works well, not so well and what could be improved to enhance the quality of service delivery.
It should be noted that there was a challenge to effectively engage with relatives associated with the care home due to digital exclusion and limited scope to carry out face to face engagement. Despite this, the manager of Dresden House disseminated visit details to staff and service users to gather interested participants. To engage and collect adequate feedback and experiences qualitative research was utilised by way of online questionnaires. 9 individuals participated and shared personal experiences. The 9 outcomes were positive and briefly discussed in reflective commentary of the service user, manager and staff to cover the following 5 quality measures:
- COVID-19 Safety
- Effectiveness of Care
- Leadership and Management
- Adaption and Responsiveness