Your health and social care champion

Healthwatch Stoke-on-Trent is your local health and social care champion. From Hospitals to Care homes and everywhere in between, we make sure National Health Service (NHS) leaders and other decision-makers hear your voice and use your feedback to improve care. 

Have your say

About us

At Healthwatch Stoke-on-Trent we:

  • Gather your views and experiences (good and bad)
  • Pay particular attention to underrepresented groups
  • Show how we contribute to making services better
  • Contribute to better signposting of services
  • Work with national organisations to help create better services


How we help you

If you’ve recently visited your doctor, or local hospital, or used any health and care services in Stoke-on-Trent we want to hear from you.

Whether you’ve had a good or bad experience, we can use your feedback to improve services for everyone and we have the power to make NHS leaders and other care providers listen to what you have to say.

We’re completely independent and impartial and anything you say is confidential. Our service is free, simple to use and can make a real difference to people in Stoke-on-Trent and beyond.


You can download a transcript of this video. If you need this information in a different format please get in touch with us. 

Download transcript

Find advice and information

Find out about more about how we can help you access the support you need to live well.

View our advice section

Tell your story

Tell us your experience of health and social care services and help make care better.

Take our survey


Find out more about our Board.

Meet our Board

Meet our staff and volunteers

Meet the team

Healthwatch Stoke-on-Trent Policies and Procedures

Find out more about how we regulate the running of our organisation. Like most organisations, Healthwatch Stoke-on-Trent has policies to give consistency and regulation around various aspects of employment and governance. Our policies are regularly reviewed and amended if necessary and our current policies are available to download below.

Policies and Procedures

Who delivers our service?

Healthwatch Stoke-on-Trent is delivered by Engaging Communities Solutions (CIC).

Engaging Communities Solutions CIC is registered in England as a Community Interest Company limited by guarantee] and registered in England & Wales.

Gibson House, Hurricane Court, Hurricane Close, Stafford, Staffordshire, England, ST16 1GZ. 

Registered company number 08026718. 

VAT Registration Number:  136 1459 20.

Find out more at