Sophia Leese - Chief Executive
Sophia first joined Healthwatch Stoke-on-Trent in June 2021 following previous working roles within health and social care, which involved providing the public with reliable information and signposting to the services relevant to their needs. Recognising the importance of high-quality healthcare services and the value of patients having positive experiences, Sophia aims to transform services through social research, by building meaningful relationships, and encouraging collaborative efforts between the public and services.
Outside of her work with us championing patient voice, Sophia volunteers at a local animal welfare charity.
Our staff
Roma Malley - Community Insight and Intelligence Officer
Roma has worked for Healthwatch Stoke-On-Trent since October 2026, following on from her placement and voluntary roles within the organisation. She has an educational background in Health Psychology, which only helped to strengthen her passion for health and social care. The ability to aid collaborative interactions and improvements between patient experiences/outcomes and healthcare services, though the use of social research and meaningful engagement, is seen as a crucially valuable to Roma.
Outside of work, during her spare time, Roma focuses on many creative hobbies and is an active member within these communities.
Tracy Cresswell - Corporate, Partnership, and Volunteering Manager
Tracy has worked for ECS since April 2016, when they delivered the Healthwatch Wolverhampton contract. She worked as the engagement manager being promoted to the Healthwatch manager in 2018. Volunteers have always been a big part of the work that Tracy had both within her role in Healthwatch and also in her role when working in the NHS.
In Tracy's spare time, she volunteers at an athletics club which she has done for many years, and for the last 18 months has been volunteering for a church who supports families with clothing, coats, food etc.
Other ways to contact us
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Call: 03303 130247 between the hours of 09:00 – 17:00 Monday to Friday (excluding Bank Holidays).
Email: info@healthwatchstoke.co.uk
Post: Healthwatch Stoke-on-Trent, Commerce House, Festival Park, Stoke-on-Trent, Staffordshire, ST1 5BE.
