Virtual Visit to Dresden House: Summary Report

Report - 16 June 2021

Healthwatch Stoke-on-Trent organised an announced virtual visit to Dresden House between 18 October and 5 November 2021. The rationale for the virtual visit was to capture the experiences and opinions of the manager, service users and staff and relatives within the care home to discover what works well, not so well and what could be improved to enhance the quality of service delivery.

Our visit was an announced visit and support was offered sporadically by Dresden House. Initially, a virtual meeting with Dresden House took place to discuss logistical planning, who would be involved, how to promote equality and inclusion and how to best collect experiences from a range of participants with different perspectives and needs. In light of the barriers faced when engaging with the relatives, at the initial planning meeting there were no comments raised by Dresden House to indicate online engagement with relatives would be a barrier. Therefore, once it was clear that relatives were unable to complete the surveys remotely, we asked Dresden House to arrange for the relatives to complete a survey when visiting the care home in person – unfortunately, this was not achieved and reduced our engagement.

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