Enter and View visit to: Bradwell Hall Nursing Home

Healthwatch Stoke on Trent received information from a family member regarding problems with the care of a family member who had been moved to Bradwell Hall. We also noted that the CQC inspection of August 2018 concluded that overall ‘the Home Requires Improvement.

The main reception is located in the older part of the home. The entrance hall is large and very welcoming. All the necessary documentation was displayed except for a full copy of the most recent CQC Inspection. Only the front page of the report was displayed. People viewing the report would be made aware that CQC had two areas of concern, but not the specific concerns. Some areas of the Home are nicely furnished but others are in need of refurbishment. We were told that there is an on-going improvement plan in place. On the Brewood unit, work was being undertaken on blocked drains by maintenance staff and external contractors. At the time of our visit, the resulting unpleasant smell was very noticeable.

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