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Advice and Information -
Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide. -
Advice and Information -
Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it. -
News -
The virtual visit was designed to gain insight into the effectiveness of Shared Lives Stoke’s service delivery, with the aim of identifying what works well, not so well and what could be improved to enhance the quality of service delivery. -
News -
We would like to invite Care Homes in Stoke-on-Trent to work with Healthwatch Stoke-on-Trent on our Virtual Visit Programme. Due to the cautious restoration of the national Enter and View Programme we are continuing to conduct our visits virtually to ease pressure on services and to ensure that we help to keep everyone as safe as possible. -
Report -
Read the results of our virtual visit to Davlyn House. -
Report -
Read our virtual visit to Dresden House. -
Report -
The report details our recommendations and acknowledgments, a background, the methodology utilised, an overview of findings and a selection of experiences from management, staff, service users, professionals and relatives. -
Report -
In the city we have 53 GP Surgeries, 122 Care homes (nursing and residential) 70 Pharmacies, 37 Dental Practices, 30 Opticians. -
Report -
As statutory watchdog, our role is to ensure that local health and social care services and the local decision-makers, put the experiences of people at the heart of their care. -
Report -
This year it came to our attention that homeless individuals in our City were finding it difficult to access GP services and receive the treatment that they required. -
Report -
You need services that work for you, your family and your friends. That is why we want you to share your experiences of using health and care with us – both good and bad. We use your voice to encourage those who run services to act on what matters to you.
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Report -
The most common themes we hear about are GP services, Mental Health Services, Social Care, and Hospitals and to ensure that we
address your concerns and compliments we share your stories with relevant people and incorporate your priorities into our work programme. -
Report -
Purpose of the visit: the inspection by the CQC last year concluded that overall,
the Home required Improvement and we wanted to assess the current situation
and see how things had improved. -
Report -
We organised an announced virtual visit to Dresden House between 18 October and 5 November 2021. Read all about our visit in this short summary report which details a background, the methodology utilised, an outline of the findings and a selection of experiences from participants. -
Report -
It follows the inspection by the CQC in August 2018 concluded that overall the Home Requires Improvement.
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Report -
The service is registered to provide accommodation and personal care for up to 74 adults (please note that the website shows anomalies – it refers to the home being 76 bedded). People who use the service require nursing or personal care and/or may have Dementia. The home also provides care for those who need treatment for the disease, disorder, or injury.
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Report -
It follows the inspection by the CQC in November 2017 which concluded that overall the Home Requires Improvement. -
Report -
This visit was arranged as a follow-up to a CQC inspection in July 2018. The findings at that inspection were “Requires Improvement” in four of the five areas (Safe, Caring, Responsive, and Well-led). It was deemed “Good” in the area of ‘Effective’. -
Report -
Healthwatch Stoke on Trent received information from a family member regarding problems with the care of a family member who had been moved to Bradwell Hall. We also noted that the CQC inspection of August 2018 concluded that overall ‘the Home Requires Improvement. -
Report -
Healthwatch Stoke-on-Trent organised an announced virtual visit to Dresden House between 18 October and 5 November 2021. The rationale for the virtual visit was to capture the experiences and opinions of the manager, service users and staff and relatives within the care home to discover what works well, not so well and what could be improved to enhance the quality of service delivery. -
Report -
The report details our recommendations and acknowledgements, a background, the methodology utilised, an overview of findings and a selection of experiences from management, staff, service users, professionals and relatives. -
Report -
The report details our recommendations and acknowledgements, a background, the methodology utilised, an overview of findings and a selection of experiences from management, staff, service users, and relatives. -
News -
Each year, your local Healthwatch puts together a work programme that reflects the health and social care needs of the area. -
Advice and Information -
Living in a care home can increase your risk of oral health problems. That's why knowing what questions to ask care staff about your oral health or loved ones can prevent problems from developing. -
Advice and Information -
We've pulled together a number of services for parents in need of support for their mental health. Read more to find out where you can go to get the help you need. -
Report -
We take a look at people's experiences of maternity services in Stoke-on-Trent. -
Report -
Healthwatch Stoke-on-Trent had undertaken an Enter and View visit in December 2019 to Wards 205 and 206 of the Maternity Unit and it was noted that some negative comments had been received regarding the MAU. The published report stated that Healthwatch Stoke-on-Trent would visit the MAU at some point within ‘the next three months’. -
News -
Pregnancy is a major life event for any family. It can be joyful and fulfilling but also challenging. We’re launching a national survey to understand if care works for new mothers and birthing parents. Share your story. -
News -
The number of people avoiding an NHS appointment because they can’t afford travel almost doubled between October and December as the cost of living crisis is forcing many to change how they use health and care services.
Over a third (39%) of people say the changes they have made to their lives due to the cost of living crisis have affected their mental health.
• Women are disproportionately affected by spiralling costs, with 35% saying their mental health has got worse over the last two months, compared to 26% of men. -
News -
The Care Quality Commission (CQC) has told University Hospitals of North Midlands NHS Trust it must make improvements in maternity services at the Royal Stoke University Hospital, after an inspection in March sees its overall rating move from good to requires improvement. -
News -
Healthwatch England has warned that people need more confidence that the NHS can provide timely care as the winter period approaches. A third of adults in England lack confidence that they can access timely care, including GP services, mental health support and hospital care. -
News -
Thanks to over 2,500 people who shared their views on the six-week check-up, we have ensured that the NHS prioritises mental health support for new parents. -
Report -
We organised a joint announced Enter & View visit to The Royal Stoke University Hospital Maternity Services with Healthwatch Staffordshire on 20 November 2023. Read all about our joint visit in this report which includes a background and our purpose for the visit, the methodology utilised, an outline of our findings and our recommendations.