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As statutory watchdog, our role is to ensure that local health and social care services and the local decision-makers, put the experiences of people at the heart of their care. -
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Community assets that alleviate loneliness or promote communities should be considered, monitored and recognised as integral to the overall approach. This includes engaging the third sector in a meaningful way and accepting that financial investment is needed in the third sector if a gap cannot be met by health and care services. -
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Our CEO responds to the death of Queen Elizabeth II -
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Last week, we hosted our Annual Public Meeting in the Jubilee Hall. But, in case you missed it, we’ve put together a summary of the event. -
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If you are looking to share your stories and experiences of local health and social care services with us over Christmas, keep in mind our opening hours and other ways to get in touch. -
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With NHS staff holding industrial action this winter, this article aims to help answer common questions and find out from NHS providers any likely impact in the area. -
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Each year, your local Healthwatch puts together a work programme that reflects the health and social care needs of the area. -
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The UK government will be testing their new Emergency Alerts service this Sunday 23 April 2023 at 3pm. -
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Throughout this coming May there will be multiple bank holidays, meaning that some services, including ourselves, will be closed or opening with reduced hours. -
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If you are looking to share your stories and experiences of local health and social care services with us over Christmas, keep in mind our opening hours and other ways to get in touch. -
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Stoke-on-Trent City Council are working with NHS colleagues to review and modernise local reablement services in 2024. As a result we would like to talk to people who have used the City Council’s Enablement service or the Home First Service provided by the NHS during the last 12 months. -
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With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals. -
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Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
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If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help. -
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We have an interesting project coming up regarding people facing exclusion due to the digitisation of services over the pandemic. We want individuals to share their experiences with digital exclusion with us. -
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We are pleased to share with you our Impact and Insight Bulletin for August 2021.
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Download our latest weekly bulletin here filled with local content concerning what support is available, awareness, and information on national and local issues. -
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Download our latest weekly bulletin here filled with local content concerning what support is available, awareness and information of national and local issues. -
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Find out the difference we've made to health and social care services this year. -
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Find out what we've achieved over the past year. -
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You need services that work for you, your family and your friends. That is why we want you to share your experiences of using health and care with us – both good and bad. We use your voice to encourage those who run services to act on what matters to you.
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The most common themes we hear about are GP services, Mental Health Services, Social Care, and Hospitals and to ensure that we
address your concerns and compliments we share your stories with relevant people and incorporate your priorities into our work programme. -
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Healthwatch Stoke-on-Trent had undertaken an Enter and View visit in December 2019 to Wards 205 and 206 of the Maternity Unit and it was noted that some negative comments had been received regarding the MAU. The published report stated that Healthwatch Stoke-on-Trent would visit the MAU at some point within ‘the next three months’. -
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By seeking help from your GP and getting an early diagnosis can get the right support in place to live well with dementia. -
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Strut Safe is a free phone service in the UK to help people who need to feel safe and supported when walking home late at night. -
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Our call for NHS dental reforms has once again been featured in the media. -
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Due to the outbreak of the Coronavirus Pandemic and the former suspension of the Enter and View Programme, Healthwatch Stoke-on-Trent took the opportunity to pilot a series of virtual visits to ensure that public conversations, experiences and concerns can continually be shared with their local Healthwatch. -
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Healthwatch Stoke-on-Trent were informed verbally, of a younger patient who was not registered with the Practice being refused an appointment and being told to go to Haywood Hospital instead. This may not actually have been the case, but our visit was to ask about the incident and check procedures at the Practice and see how it operated generally.
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Healthwatch Stoke-on-Trent received verbal information regarding a dangerous (life threatening) prescription being issued by Hanley Health Centre which had previously been visited by our Enter and View team. We had been told that the mistake had been spotted by the pharmacy team at Lloyds Pharmacy and the person who supplied the evidence was ‘full of praise’ for the staff here.
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The Digital Transformation award recognises companies at the cutting edge of digital design and technologies who are boosting Staffordshire’s growing reputation as a digital hub. The Staffordshire Chambers Business Awards judges were keen to hear compelling examples of how digital technology has been used to transform business processes, customer experience or to create exciting, effective campaigns. -
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The Met Office have issued a RED weather warning over the next couple of days. According to NHS England, there are on average 2,000 heat-related deaths every year. A heatwave poses health risks such as dehydration, overheating, heat exhaustion and heat stroke. -
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The HWE project was a follow up project after an online survey was undertaken about access to primary care at the start of the pandemic. The initial survey found that people were generally happy accessing their GP remotely, but as a survey that was online it potentially did not reach people who were actually digitally excluded and struggling to access primary care. -
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A proportion of patients remain digitally excluded and are unable to engage or communicate with a member of staff via the telephone booking system, due to limited digital knowledge and internet access. Therefore, consider how digital exclusion and inaccessibility of telephone communications can be addressed to provide systematic inclusion. -
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With growing pressure on the NHS such as an ageing population, more people living with longterm conditions and lifestyle choices affecting people’s health, changes are needed to make sure everybody gets the support they need. The NHS has produced a Long-Term Plan1, setting
out the measures it intends to take to address changing need. -
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Enc-02-Public-Advisory-Board-Action-Record-2021-2022-20-07-01 -
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HW Advisory Public Board meetings include an opportunity for members of the public to feedback issues about local
Health and Social Care issues at the end of the meeting.
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Minutes and Action log from Public Board Meeting held on 20 April 2021 MD and SF agreed last minutes were a correct record.
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Public Advisory Board Action Record 2021 – 2022 Enc 02 Public HAB 20 April 2021
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HW-Stoke-on-Trent-HAB-Public-Agenda-20-April-2021 -
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Healthwatch Stoke-on-Trent Advisory Board Meeting Public Minutes – 20 January 2021 -
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This has been scoped with our mental health group and we have contacted key stakeholders to obtain an update on local strategies and services. This will be moved forward to our 2021/22 work plan. -
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HW Advisory Public Board meetings include an opportunity for members of the public to feedback issues about local
Health and Social Care issues at the end of the meeting. -
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Healthwatch Stoke-on-Trent Public HAB Minutes 13 October 2020 at 10am via Zoom -
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Healthwatch Stoke-on-Trent Advisory Board Meeting Public Papers. -
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Healthwatch Stoke-on-Trent Advisory Board Public Agenda 13 October 2020 at 10 am to 11.15 am -
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Healthwatch Stoke-on-Trent Public HAB 21 July 2020 at 12pm Minutes -
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Healthwatch Stoke-on-Trent Advisory BoardPublic Agenda 21 July 2020 at 12 pm to 1 pm -
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Healthwatch Stoke-on-Trent Advisory Board Meeting Public Papers -
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Healthwatch Stoke-on-Trent Advisory Board Meeting