Public Experience of Online Phlebotomy Appointments

Report - 23 December 2020

A proportion of patients remain digitally excluded and are unable to engage or communicate with a member of staff via the telephone booking system, due to limited digital knowledge and internet access. Therefore, consider how digital exclusion and inaccessibility of telephone communications can be addressed to provide systematic inclusion.

Following our Patient Experience of Blood Tests Report, a qualitative research design was formed to collect public feedback items around accessing and booking online phlebotomy appointments. From 21 September 2020 to 5 October 2020 we completed a two-week callout across our social media platforms and our website to collect patient experiences of the newly registered online phlebotomy appointment booking system, in anticipation of helping us to understand how the online booking system has influenced the booking process.

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