Enter and View Report Lloyds Pharmacy, Hanley

Report - 12 September 2019

Healthwatch Stoke-on-Trent received verbal information regarding a dangerous (life threatening) prescription being issued by Hanley Health Centre which had previously been visited by our Enter and View team. We had been told that the mistake had been spotted by the pharmacy team at Lloyds Pharmacy and the person who supplied the evidence was ‘full of praise’ for the staff here.

This was the first visit undertaken to a pharmacy and so we had previously prepared a set of questions to follow (these are attached at the end of this report). The team thought these would give a good sense of the pharmacy’s relationship with the local surgery and highlight any problems they might encounter. Having explained that we were not enquiring into a specific incident but rather getting a picture of the service provided the team went through the questions.

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