I’m proud that Healthwatch Stoke-on-Trent has worked tirelessly to ensure that we address your concerns. Of course, our aim isn’t just to “catch people doing it wrong” and so we have also endeavoured to compliment when we hear stories of good practice and excellent customer service.
We have also sought to make sure that we connect with those underrepresented groups with our communities as we know that often less likely to be heard by these service professionals and decision-makers. It is impossible to include all the detail of our work in this report and so only the highlights are included. If you wish to discuss any aspects of our work, then please do not hesitate to contact our staff team and if after having read about our role you would like to volunteer with us, please contact us to register your interest.