Virtual Visit to the Royal Stoke University Hospital Fracture Clinic
Our Virtual Visit Programme was designed to gain perspective on respective health and social care services by providing an anonymous opportunity for service users, staff and managers or patients to talk about their experiences centred on the planning and delivery of the related service. On this particular virtual visit, engagement with patients was done through face to face targeted promotion in the Fracture Clinic so that patients were well informed and could go home, reflect on the appointment, and complete an online survey detailing personal experiences.
The report features our recommendations and acknowledgements, a background, the methodology utilised, an overview of findings and a selection of experiences from responders who have an understanding of the Royal Stoke University Hospital Fracture Clinic.
Upon completion of collaborative engagement with the Royal Stoke University Hospital, Healthwatch Stoke-on-Trent organised an announced virtual visit to the Fracture Clinic between 1 November 2021 and 26 November 2021. The rationale for the virtual visit was to capture the experiences and opinions of patients who have used, or are using the Fracture Clinic to identify what works well, not so well and what could be improved to enhance the quality of service delivery.
A Royal Stoke University Hospital representative supported the visit by coordinating and sharing planned virtual visit details with the Fracture Clinic team. To engage and collect the respective grouped experiences qualitative research was utilised by way of online surveys.
22 patients participated and shared personal experiences. The 22 outcomes were shaped and discussed around the following 3 quality measures:
• COVID-19 Safety
• Effectiveness of Care
• Communication and Access
The report highlights the positive delivery of service at the Royal Stoke University Hospital Fracture Clinic and the adapted service adjustments during COVID-19, but it should be noted that there are 2 recommendations for consideration which are based upon responder experiences.
Read about our recent Virtual Visit to the Royal Stoke Fracture Clinic here.
