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Blog -
This month, we’re encouraging everyone to know the signs and symptoms of dementia so they can get the right diagnosis and support as quickly as possible. -
Report -
Find out the difference we've made to health and social care services this year. -
Report -
How have we improved care during the coronavirus pandemic? Read our annual report to find out more. -
Report -
Find out what we've achieved over the past year. -
Report -
In the city we have 53 GP Surgeries, 122 Care homes (nursing and residential) 70 Pharmacies, 37 Dental Practices, 30 Opticians. -
Report -
As statutory watchdog, our role is to ensure that local health and social care services and the local decision-makers, put the experiences of people at the heart of their care. -
Report -
This year it came to our attention that homeless individuals in our City were finding it difficult to access GP services and receive the treatment that they required. -
Report -
You need services that work for you, your family and your friends. That is why we want you to share your experiences of using health and care with us – both good and bad. We use your voice to encourage those who run services to act on what matters to you.
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Report -
Purpose of the visit: the inspection by the CQC last year concluded that overall,
the Home required Improvement and we wanted to assess the current situation
and see how things had improved. -
News -
The Digital Transformation award recognises companies at the cutting edge of digital design and technologies who are boosting Staffordshire’s growing reputation as a digital hub. The Staffordshire Chambers Business Awards judges were keen to hear compelling examples of how digital technology has been used to transform business processes, customer experience or to create exciting, effective campaigns. -
Report -
The report features our recommendations and acknowledgments, a background, the methodology utilised, an overview of findings, and a selection of experiences from responders who have an understanding of the Royal Stoke University Hospital Fracture Clinic. -
Report -
The report details our recommendations and acknowledgements, a background, the methodology utilised, an overview of findings and a selection of experiences from management, staff, service users, and relatives. -
News -
If you have concerns or ideas on how to improve the community's health and wellbeing, join one of ECS's upcoming Stoke Citizens Inquiry Community Events. -
Advice and Information -
The continuing cost of living crisis is adversely affecting people's physical and mental wellbeing, with vulnerable people and those on lower incomes hit the hardest. -
News -
Each year, your local Healthwatch puts together a work programme that reflects the health and social care needs of the area. -
Report -
We spoke to 197 people in Stoke-on-Trent who are living with a long-term condition(s) to find out more about their experiences. -
Report -
This report provides an analysis of Parkinson’s Provision in and around Stoke-
on-Trent from a service user perspective. -
Report -
We spoke to 39 people in Stoke-on-Trent who are either living with Parkinson's disease or are a carer for someone who is. We found out about their experiences of receiving support, care and treatment. -
News -
Healthwatch Stoke-on-Trent is the city’s independent health and social care champion. We are here to listen to the experiences of local people using local health and care services and about the issues that matter to the people of Stoke-on-Trent. -
Blog -
Access to care is the main concern people have shared with us in the past year. Our new report looking at health and social care from the patients' perspective has warned that we risk "a two-tier health and care system" unless the NHS takes faster action to tackle access issues. -
Advice and Information -
NHS social prescribing link workers can connect you to the right community groups and services to help support you. -
Advice and Information -
Do you or a loved one need help with social care? Read the article below to find out answers to key questions about who can access adult social care and how to pay for it. -
News -
We explore the three main challenges people face accessing health and care services when they live alone with limited or no support. -
News -
Getting good social care can make a big difference in someone's life. But are people always receiving the help they need? Find out what people have told us and how we think social care support could be improved. -
Blog -
Social care reform is desperately needed to ensure the public can get the help they're entitled to, and that teams have the support they need to deliver this care. -
Advice and Information -
Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
Advice and Information -
If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help. -
News -
We have an interesting project coming up regarding people facing exclusion due to the digitisation of services over the pandemic. We want individuals to share their experiences with digital exclusion with us. -
News -
We are pleased to share with you our Impact and Insight Bulletin for August 2021.
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News -
Download our latest weekly bulletin here filled with local content concerning what support is available, awareness, and information on national and local issues. -
News -
Download our latest weekly bulletin here filled with local content concerning what support is available, awareness and information of national and local issues. -
Report -
The most common themes we hear about are GP services, Mental Health Services, Social Care, and Hospitals and to ensure that we
address your concerns and compliments we share your stories with relevant people and incorporate your priorities into our work programme. -
Report -
Healthwatch Stoke-on-Trent had undertaken an Enter and View visit in December 2019 to Wards 205 and 206 of the Maternity Unit and it was noted that some negative comments had been received regarding the MAU. The published report stated that Healthwatch Stoke-on-Trent would visit the MAU at some point within ‘the next three months’. -
Advice and Information -
By seeking help from your GP and getting an early diagnosis can get the right support in place to live well with dementia. -
Advice and Information -
Strut Safe is a free phone service in the UK to help people who need to feel safe and supported when walking home late at night. -
News -
Our call for NHS dental reforms has once again been featured in the media. -
Report -
Due to the outbreak of the Coronavirus Pandemic and the former suspension of the Enter and View Programme, Healthwatch Stoke-on-Trent took the opportunity to pilot a series of virtual visits to ensure that public conversations, experiences and concerns can continually be shared with their local Healthwatch. -
Report -
Healthwatch Stoke-on-Trent were informed verbally, of a younger patient who was not registered with the Practice being refused an appointment and being told to go to Haywood Hospital instead. This may not actually have been the case, but our visit was to ask about the incident and check procedures at the Practice and see how it operated generally.
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Healthwatch Stoke-on-Trent received verbal information regarding a dangerous (life threatening) prescription being issued by Hanley Health Centre which had previously been visited by our Enter and View team. We had been told that the mistake had been spotted by the pharmacy team at Lloyds Pharmacy and the person who supplied the evidence was ‘full of praise’ for the staff here.
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News -
The Met Office have issued a RED weather warning over the next couple of days. According to NHS England, there are on average 2,000 heat-related deaths every year. A heatwave poses health risks such as dehydration, overheating, heat exhaustion and heat stroke. -
Report -
The HWE project was a follow up project after an online survey was undertaken about access to primary care at the start of the pandemic. The initial survey found that people were generally happy accessing their GP remotely, but as a survey that was online it potentially did not reach people who were actually digitally excluded and struggling to access primary care. -
Report -
A proportion of patients remain digitally excluded and are unable to engage or communicate with a member of staff via the telephone booking system, due to limited digital knowledge and internet access. Therefore, consider how digital exclusion and inaccessibility of telephone communications can be addressed to provide systematic inclusion. -
Report -
With growing pressure on the NHS such as an ageing population, more people living with longterm conditions and lifestyle choices affecting people’s health, changes are needed to make sure everybody gets the support they need. The NHS has produced a Long-Term Plan1, setting
out the measures it intends to take to address changing need. -
Report -
Enc-02-Public-Advisory-Board-Action-Record-2021-2022-20-07-01 -
Report -
HW Advisory Public Board meetings include an opportunity for members of the public to feedback issues about local
Health and Social Care issues at the end of the meeting.
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Report -
Minutes and Action log from Public Board Meeting held on 20 April 2021 MD and SF agreed last minutes were a correct record.
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Report -
Public Advisory Board Action Record 2021 – 2022 Enc 02 Public HAB 20 April 2021
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Report -
HW-Stoke-on-Trent-HAB-Public-Agenda-20-April-2021 -
Report -
Healthwatch Stoke-on-Trent Advisory Board Meeting Public Minutes – 20 January 2021 -
Report -
This has been scoped with our mental health group and we have contacted key stakeholders to obtain an update on local strategies and services. This will be moved forward to our 2021/22 work plan.