1. What support can I get as a carer?

    Advice and Information -

    Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to.

  2. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

  3. Healthwatch Stoke-on-Trent Annual Report 2012/13

    Report -

    In the city we have 53 GP Surgeries, 122 Care homes (nursing and residential) 70 Pharmacies, 37 Dental Practices, 30 Opticians.

  4. World Alzheimer's Month 2022

    News -

    Each September is a global opportunity to raise awareness, educate, support and to challenge the stigma surrounding Alzheimer's disease and all the types of dementia.

  5. Shaping our workplan: What matters to you?

    News -

    Each year, your local Healthwatch puts together a work programme that reflects the health and social care needs of the area.

  6. Parkinson's Provision

    Report -

    This report provides an analysis of Parkinson’s Provision in and around Stoke-
    on-Trent from a service user perspective.

  7. Priority project: Carers survey is now closed.

    News -

    Our priority project on carers is now coming to a close.

  8. Living with Parkinson's Disease Report

    Report -

    We spoke to 39 people in Stoke-on-Trent who are either living with Parkinson's disease or are a carer for someone who is. We found out about their experiences of receiving support, care and treatment.

  9. Who Cares for the Carers?

    News -

    Healthwatch Stoke-on-Trent is the city’s independent health and social care champion. We are here to listen to the experiences of local people using local health and care services and about the issues that matter to the people of Stoke-on-Trent.

  10. How to look after yourself whilst caring for someone else

    Advice and Information -

    Each day 6,000 people become carers. Looking after a loved one can be physically and emotionally exhausting so it's vital that you get the support you need. Find out how you can make sure you look after yourself.

  11. What support can I get as a carer?

    Advice and Information -

    Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to.

  12. How can you provide better care to diabetes patients? - Healthwatch England

    Blog -

    Four areas where you can improve support for people diagnosed with diabetes.

  13. People are your partners in care, so involve them in shaping services - Healthwatch England

    Blog -

    Chris McCann, Director of Communications Insight and Campaigns at Healthwatch England, explains the role people can play in improving health outcomes in their communities.

  14. Where can I go to get help for my health out of hours?

    Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

  15. What is domestic abuse and how can I get support?

    Advice and Information -

    If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help.

  16. Digital Exclusion Project – Stoke-on-Trent

    News -

    We have an interesting project coming up regarding people facing exclusion due to the digitisation of services over the pandemic. We want individuals to share their experiences with digital exclusion with us.

  17. Impact and Insight Bulletin – August 2021

    News -

    We are pleased to share with you our Impact and Insight Bulletin for August 2021.

  18. Healthwatch Stoke Bulletin – 24th September 21

    News -

    Download our latest weekly bulletin here filled with local content concerning what support is available, awareness, and information on national and local issues.

  19. Have you picked up our latest bulletin?

    News -

    Download our latest weekly bulletin here filled with local content concerning what support is available, awareness and information of national and local issues.

  20. Annual Report 2021 – 2022 Championing what matters to you

    Report -

    Find out the difference we've made to health and social care services this year.

  21. Healthwatch Stoke-on-Trent Annual Report 2019-20

    Report -

    Find out what we've achieved over the past year.

  22. Healthwatch Stoke-on-Trent Annual Report 2017/18

    Report -

    You need services that work for you, your family and your friends. That is why we want you to share your experiences of using health and care with us – both good and bad. We use your voice to encourage those who run services to act on what matters to you.

  23. Healthwatch Stoke-on-Trent Annual Report 2018/19

    Report -

    The most common themes we hear about are GP services, Mental Health Services, Social Care, and Hospitals and to ensure that we
    address your concerns and compliments we share your stories with relevant people and incorporate your priorities into our work programme.

  24. Maternity Assessment Unit (MAU), Royal Stoke University Hospital (RSUH)

    Report -

    Healthwatch Stoke-on-Trent had undertaken an Enter and View visit in December 2019 to Wards 205 and 206 of the Maternity Unit and it was noted that some negative comments had been received regarding the MAU. The published report stated that Healthwatch Stoke-on-Trent would visit the MAU at some point within ‘the next three months’.

  25. Urging residents of Stoke-on-Trent to contact their GP if they’re worried about signs of dementia

    Advice and Information -

    By seeking help from your GP and getting an early diagnosis can get the right support in place to live well with dementia.

  26. Strut Safe – Helpline to Keep People Company When Walking Home Alone

    Advice and Information -

    Strut Safe is a free phone service in the UK to help people who need to feel safe and supported when walking home late at night.

  27. Patients ‘wait two years’ for check-ups as dentists drop NHS work

    News -

    Our call for NHS dental reforms has once again been featured in the media.

  28. Virtual Visit to the Royal Stoke University Hospital Fracture Clinic

    Report -

    Due to the outbreak of the Coronavirus Pandemic and the former suspension of the Enter and View Programme, Healthwatch Stoke-on-Trent took the opportunity to pilot a series of virtual visits to ensure that public conversations, experiences and concerns can continually be shared with their local Healthwatch.

  29. Enter and View Report Trent Vale Medical Practice

    Report -

    Healthwatch Stoke-on-Trent were informed verbally, of a younger patient who was not registered with the Practice being refused an appointment and being told to go to Haywood Hospital instead. This may not actually have been the case, but our visit was to ask about the incident and check procedures at the Practice and see how it operated generally.

  30. Enter and View Report Lloyds Pharmacy, Hanley

    Report -

    Healthwatch Stoke-on-Trent received verbal information regarding a dangerous (life threatening) prescription being issued by Hanley Health Centre which had previously been visited by our Enter and View team. We had been told that the mistake had been spotted by the pharmacy team at Lloyds Pharmacy and the person who supplied the evidence was ‘full of praise’ for the staff here.

  31. Digital Transformation Award Winners

    News -

    The Digital Transformation award recognises companies at the cutting edge of digital design and technologies who are boosting Staffordshire’s growing reputation as a digital hub. The Staffordshire Chambers Business Awards judges were keen to hear compelling examples of how digital technology has been used to transform business processes, customer experience or to create exciting, effective campaigns.

  32. Met Office issues Red Weather Warning

    News -

    The Met Office have issued a RED weather warning over the next couple of days. According to NHS England, there are on average 2,000 heat-related deaths every year. A heatwave poses health risks such as dehydration, overheating, heat exhaustion and heat stroke.

  33. Access to Primary Care and Digital Exclusion

    Report -

    The HWE project was a follow up project after an online survey was undertaken about access to primary care at the start of the pandemic. The initial survey found that people were generally happy accessing their GP remotely, but as a survey that was online it potentially did not reach people who were actually digitally excluded and struggling to access primary care.

  34. Public Experience of Online Phlebotomy Appointments

    Report -

    A proportion of patients remain digitally excluded and are unable to engage or communicate with a member of staff via the telephone booking system, due to limited digital knowledge and internet access. Therefore, consider how digital exclusion and inaccessibility of telephone communications can be addressed to provide systematic inclusion.

  35. NHS Long-Term Plan

    Report -

    With growing pressure on the NHS such as an ageing population, more people living with longterm conditions and lifestyle choices affecting people’s health, changes are needed to make sure everybody gets the support they need. The NHS has produced a Long-Term Plan1, setting
    out the measures it intends to take to address changing need.

  36. Public Advisory Board Action Record 2021 – 2022

    Report -

    Enc-02-Public-Advisory-Board-Action-Record-2021-2022-20-07-01

  37. Health Advisory Board Thursday 01 July 2021 – Virtual meeting Public Board Meeting Agenda

    Report -

    HW Advisory Public Board meetings include an opportunity for members of the public to feedback issues about local
    Health and Social Care issues at the end of the meeting.

  38. Health Advisory Board – Virtual meeting Public Board Meeting Minutes

    Report -

    Minutes and Action log from Public Board Meeting held on 20 April 2021 MD and SF agreed last minutes were a correct record.

  39. Public Advisory Board Action Record 2021 – Public HAB 20 April 2021

    Report -

    Public Advisory Board Action Record 2021 – 2022 Enc 02 Public HAB 20 April 2021

  40. Health Advisory Board – Virtual meeting Public Board Meeting Agenda

    Report -

    HW-Stoke-on-Trent-HAB-Public-Agenda-20-April-2021

  41. Health Advisory Board Meeting Public Minutes – 20 January 2021

    Report -

    Healthwatch Stoke-on-Trent Advisory Board Meeting Public Minutes – 20 January 2021

  42. Health Advisory Board Meeting Public Papers – 20 January 2021

    Report -

    This has been scoped with our mental health group and we have contacted key stakeholders to obtain an update on local strategies and services. This will be moved forward to our 2021/22 work plan.

  43. Health Advisory Board Wednesday 20 January 2021 Agenda

    Report -

    HW Advisory Public Board meetings include an opportunity for members of the public to feedback issues about local
    Health and Social Care issues at the end of the meeting.

  44. Healthwatch Public HAB Minutes 13 October 2020 at 10am via Zoom

    Report -

    Healthwatch Stoke-on-Trent Public HAB Minutes 13 October 2020 at 10am via Zoom

  45. Health Advisory Board Meeting Public Papers

    Report -

    Healthwatch Stoke-on-Trent Advisory Board Meeting Public Papers.

  46. Health Advisory Board Public Agenda 13 October 2020

    Report -

    Healthwatch Stoke-on-Trent Advisory Board Public Agenda 13 October 2020 at 10 am to 11.15 am

  47. Healthwatch Stoke-on-Trent Public HAB 21 July 2020 Minutes

    Report -

    Healthwatch Stoke-on-Trent Public HAB 21 July 2020 at 12pm Minutes

  48. Health Advisory Board Public Agenda 21 July 2020

    Report -

    Healthwatch Stoke-on-Trent Advisory BoardPublic Agenda 21 July 2020 at 12 pm to 1 pm

  49. Health Advisory Board Meeting Public Papers

    Report -

    Healthwatch Stoke-on-Trent Advisory Board Meeting Public Papers

  50. Health Advisory Board Meeting Wednesday 26 November 2019

    Report -

    Healthwatch Stoke-on-Trent Advisory Board Meeting