1. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  2. What should I expect after being referred for mental health support?

    Advice and Information -

    Your mental wellness is as important as your physical health but seeking help can be daunting. Here's what to expect when you seek support for your mental health.

  3. What is adult social care?

    Advice and Information -

    Do you or a loved one need help with social care? Read the article below and find out answers to key questions about who can access adult social care and how to pay for it.

  4. Digital Exclusion Project – Stoke-on-Trent

    News -

    We have an interesting project coming up regarding people facing exclusion due to the digitisation of services over the pandemic. We want individuals to share their experiences with digital exclusion with us.

  5. Impact and Insight Bulletin – August 2021

    News -

    We are pleased to share with you our Impact and Insight Bulletin for August 2021.

  6. Healthwatch Stoke Bulletin – 24th September 21

    News -

    Download our latest weekly bulletin here filled with local content concerning what support is available, awareness, and information on national and local issues.

  7. World Alzheimer’s Month 2021

    Blog -

    This month, we’re encouraging everyone to know the signs and symptoms of dementia so they can get the right diagnosis and support as quickly as possible.

  8. Have you picked up our latest bulletin?

    News -

    Download our latest weekly bulletin here filled with local content concerning what support is available, awareness and information of national and local issues.

  9. Virtual Visit with Healthwatch Stoke Invite to Care Homes

    News -

    We would like to invite Care Homes in Stoke-on-Trent to work with Healthwatch Stoke-on-Trent on our Virtual Visit Programme. Due to the cautious restoration of the national Enter and View Programme we are continuing to conduct our visits virtually to ease pressure on services and to ensure that we help to keep everyone as safe as possible.

  10. Primary Care Services Report

    Report -

    Find out how primary care and community services are meeting people's needs in Stoke-on-Trent.

  11. Access to Primary Care and Digital Exclusion

    Report -

    How has the increasing use of digital health services, affected people's access to care?

  12. Home Care Services Project Summary

    Report -

    Find out people's experiences of home care.

  13. Primary Care Survey Report

    Report -

    Read the results of our survey asking members of the public about their experiences of accessing primary care services in Staffordshire and Stoke-on-Trent.

  14. Public Experience of Imaging Services

    Report -

    Find out people's experiences of local imaging services in Stoke-on-Trent.

  15. Public experience of pregnancy and maternity services

    Report -

    We take a look at people's experiences of maternity services in Stoke-on-Trent.

  16. Virtual Visit to Davlyn House

    Report -

    Read the results of our virtual visit to Davlyn House.

  17. Virtual Visit to Dresden House: Summary Report

    Report -

    Read our virtual visit to Dresden House.

  18. Virtual Visit to Shared Lives Stoke

    Report -

    The report details our recommendations and acknowledgments, a background, the methodology utilised, an overview of findings and a selection of experiences from management, staff, service users, professionals and relatives.

  19. Annual Report 2020 - 2021: On equal terms - then and now

    Report -

    How have we improved care during the coronavirus pandemic? Read our annual report to find out more.

  20. Virtual Visit to Dresden House

    Report -

    We organised an announced virtual visit to Dresden House between 18 October and 5 November 2021. Read all about our visit in this short summary report which details a background, the methodology utilised, an outline of the findings and a selection of experiences from participants.

  21. Virtual Visit to Dresden House: Summary Report

    Report -

    Healthwatch Stoke-on-Trent organised an announced virtual visit to Dresden House between 18 October and 5 November 2021. The rationale for the virtual visit was to capture the experiences and opinions of the manager, service users and staff and relatives within the care home to discover what works well, not so well and what could be improved to enhance the quality of service delivery.

  22. Virtual Visit to Shared Lives Stoke

    Report -

    The report details our recommendations and acknowledgements, a background, the methodology utilised, an overview of findings and a selection of experiences from management, staff, service users, professionals and relatives.

  23. Virtual Visit to Davlyn House

    Report -

    The report details our recommendations and acknowledgements, a background, the methodology utilised, an overview of findings and a selection of experiences from management, staff, service users, and relatives.

  24. Access to Primary Care and Digital Exclusion

    Report -

    The HWE project was a follow up project after an online survey was undertaken about access to primary care at the start of the pandemic. The initial survey found that people were generally happy accessing their GP remotely, but as a survey that was online it potentially did not reach people who were actually digitally excluded and struggling to access primary care.

  25. Public Advisory Board Action Record 2021 – 2022

    Report -

    Enc-02-Public-Advisory-Board-Action-Record-2021-2022-20-07-01

  26. Health Advisory Board Thursday 01 July 2021 – Virtual meeting Public Board Meeting Agenda

    Report -

    HW Advisory Public Board meetings include an opportunity for members of the public to feedback issues about local
    Health and Social Care issues at the end of the meeting.

  27. Health Advisory Board – Virtual meeting Public Board Meeting Minutes

    Report -

    Minutes and Action log from Public Board Meeting held on 20 April 2021 MD and SF agreed last minutes were a correct record.

  28. Public Advisory Board Action Record 2021 – Public HAB 20 April 2021

    Report -

    Public Advisory Board Action Record 2021 – 2022 Enc 02 Public HAB 20 April 2021

  29. Health Advisory Board – Virtual meeting Public Board Meeting Agenda

    Report -

    HW-Stoke-on-Trent-HAB-Public-Agenda-20-April-2021

  30. Health Advisory Board Meeting Public Minutes – 20 January 2021

    Report -

    Healthwatch Stoke-on-Trent Advisory Board Meeting Public Minutes – 20 January 2021

  31. Health Advisory Board Meeting Public Papers – 20 January 2021

    Report -

    This has been scoped with our mental health group and we have contacted key stakeholders to obtain an update on local strategies and services. This will be moved forward to our 2021/22 work plan.

  32. Health Advisory Board Wednesday 20 January 2021 Agenda

    Report -

    HW Advisory Public Board meetings include an opportunity for members of the public to feedback issues about local
    Health and Social Care issues at the end of the meeting.