Access to Primary Care and Digital Exclusion

How has the increasing use of digital health services, affected people's access to care?

On this occasion, Healthwatch has carried out a project that looks at the experiences of people who were more likely to be digitally excluded than the general population in accessing primary care during the Covid-19 pandemic and its associated restrictions. Unlike the HWE project we did not interview GP practice staff as at the time the project was being undertaken local GP practice staff were taken up with the rollout of the Covid vaccination programme and felt unable to take part.


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Digital Exclusion Report

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