News and reports

Read the results of our virtual visit to Davlyn House.

Read the results of our survey asking members of the public about their experiences of accessing primary care services in Staffordshire and Stoke-on-Trent.

Public Advisory Board Action Record 2021 – 2022 Enc 02 Public HAB 20 April 2021

HW-Stoke-on-Trent-HAB-Public-Agenda-20-April-2021

Find out people's experiences of local imaging services in Stoke-on-Trent.

We take a look at people's experiences of maternity services in Stoke-on-Trent.

Healthwatch Stoke-on-Trent Advisory Board Meeting Public Minutes – 20 January 2021

Read our virtual visit to Dresden House.

HW Advisory Public Board meetings include an opportunity for members of the public to feedback issues about local
Health and Social Care issues at the end of the meeting.

This has been scoped with our mental health group and we have contacted key stakeholders to obtain an update on local strategies and services. This will be moved forward to our 2021/22 work plan.

Since the occurrence of the coronavirus pandemic, GP services have been required to adapt and alter the way that services are delivered. As such, appointment methods, bookings and direct communication between practice and patient have been at the heart of crucial service changes.

A proportion of patients remain digitally excluded and are unable to engage or communicate with a member of staff via the telephone booking system, due to limited digital knowledge and internet access. Therefore, consider how digital exclusion and inaccessibility of telephone communications can be addressed to provide systematic inclusion.