News and reports

We have an interesting project coming up regarding people facing exclusion due to the digitisation of services over the pandemic. We want individuals to share their experiences with digital exclusion with us.

The report details our recommendations and acknowledgements, a background, the methodology utilised, an overview of findings and a selection of experiences from management, staff, service users, professionals and relatives.

Enc-02-Public-Advisory-Board-Action-Record-2021-2022-20-07-01

Minutes and Action log from Public Board Meeting held on 20 April 2021 MD and SF agreed last minutes were a correct record.

HW Advisory Public Board meetings include an opportunity for members of the public to feedback issues about local
Health and Social Care issues at the end of the meeting.

How have we improved care during the coronavirus pandemic? Read our annual report to find out more.

Healthwatch Stoke-on-Trent organised an announced virtual visit to Dresden House between 18 October and 5 November 2021. The rationale for the virtual visit was to capture the experiences and opinions of the manager, service users and staff and relatives within the care home to discover what works well, not so well and what could be improved to enhance the quality of service delivery.

The report details our recommendations and acknowledgments, a background, the methodology utilised, an overview of findings and a selection of experiences from management, staff, service users, professionals and relatives.

The report details our recommendations and acknowledgements, a background, the methodology utilised, an overview of findings and a selection of experiences from management, staff, service users, and relatives.

People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

Read the results of our virtual visit to Davlyn House.

Read the results of our survey asking members of the public about their experiences of accessing primary care services in Staffordshire and Stoke-on-Trent.