1. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  2. Finding it hard to get a dentist appointment?

    Advice and Information -

    Dental practices are recovering from backlogs due to strict hygiene measures to minimise the risk of spreading COVID-19 to patients and staff.

  3. Hospital Services Report

    Report -

    Find out to what extent canceled or postponed hospital appointments had on patients during the Coronavirus Pandemic.

  4. Mental Health Report

    Report -

    Find out how COVID-19 impacted people's mental health in Stoke-on-Trent.

  5. Virtual Visit to the Royal Stoke University Hospital Fracture Clinic

    Report -

    Find out people's experiences of the Royal Stoke University Hospital fracture clinic.

  6. Annual Report 2021 – 2022 Championing what matters to you

    Report -

    Find out the difference we've made to health and social care services this year.

  7. Building Better Opportunities Event

    News -

    We are working in collaboration with The Royal Association for Deaf People to organise an inclusive event with BSL interpreters as part of their Building Better Opportunities (BBO) project.

  8. Staffordshire Chambers Business Awards 2022

    News -

    We are excited to announce that we are finalists for the Digital Transformation Award at the Staffordshire Chambers Business Awards 2022!

  9. Digital Transformation Award Winners

    News -

    We have been recognised for our swift adaptation in utilising digital platforms to continue providing our services, and were announced winners of the Digital Transformation Award!

  10. Urging residents of Stoke-on-Trent to contact their GP if they’re worried about signs of dementia

    Advice and Information -

    By seeking help from your GP and getting an early diagnosis can get the right support in place to live well with dementia.

  11. Strut Safe – Helpline to Keep People Company When Walking Home Alone

    Advice and Information -

    Strut Safe is a free phone service in the UK to help people who need to feel safe and supported when walking home late at night.

  12. Patients ‘wait two years’ for check-ups as dentists drop NHS work

    News -

    Our call for NHS dental reforms has once again been featured in the media.

  13. Virtual Visit to the Royal Stoke University Hospital Fracture Clinic

    Report -

    Due to the outbreak of the Coronavirus Pandemic and the former suspension of the Enter and View Programme, Healthwatch Stoke-on-Trent took the opportunity to pilot a series of virtual visits to ensure that public conversations, experiences and concerns can continually be shared with their local Healthwatch.

  14. Digital Transformation Award Winners

    News -

    The Digital Transformation award recognises companies at the cutting edge of digital design and technologies who are boosting Staffordshire’s growing reputation as a digital hub. The Staffordshire Chambers Business Awards judges were keen to hear compelling examples of how digital technology has been used to transform business processes, customer experience or to create exciting, effective campaigns.

  15. Met Office issues Red Weather Warning

    News -

    The Met Office have issued a RED weather warning over the next couple of days. According to NHS England, there are on average 2,000 heat-related deaths every year. A heatwave poses health risks such as dehydration, overheating, heat exhaustion and heat stroke.

  16. Virtual Visit to the Royal Stoke University Hospital Fracture Clinic

    Report -

    The report features our recommendations and acknowledgments, a background, the methodology utilised, an overview of findings, and a selection of experiences from responders who have an understanding of the Royal Stoke University Hospital Fracture Clinic.

  17. Hospital Services – Report 1

    Report -

    The Hospital Services Survey part 1 consisted of 10 core questions. There was a mixture between multiple choice questions and open text for subjective comments and opinions. The structure of the survey is mirrored within the report discussion through a breakdown of headlines that each relate to the respective survey questions.

  18. Making access easier in the pandemic

    Blog -

    The changes made in services as a response to the pandemic has impacted how people across the nation could access health and social care services. Access became more difficult for some due to digital exclusion, lengthy back logs and new safety restrictions.

  19. Making dental care accessible

    Blog -

    Thanks to people sharing their experiences around the challenges to access a local dentist with us over the last year, we’ve helped the Government and the local Dental Network stay informed of the barriers that people across Stoke-on-Trent are facing when seeking dental care.

  20. Tips on Beating the Heat

    News -

    We’re still at high temperatures this summer, and we want to go over the importance of keeping cool in this heat. Below you will find we have collected advice from organisations such as NHS England and Staffordshire Fire & Rescue.

  21. Make a complaint about Healthwatch Stoke-on-Trent

    Advice and Information -

    Engaging Communities Solutions (CIC) is contracted by Stoke-on-Trent City Council to deliver Healthwatch Stoke-on-Trent.

  22. World Alzheimer's Month 2022

    News -

    Each September is a global opportunity to raise awareness, educate, support and to challenge the stigma surrounding Alzheimer's disease and all the types of dementia.

  23. Managing your Blood Test Appointments Online

    Advice and Information -

    Managing your health online isn't always simple. So we have put together a guide to walk you through booking and cancelling your blood tests online through the UHNM Patient Connect online booking system.

  24. We are deeply saddened to hear of the passing of Her Majesty The Queen

    News -

    Our CEO responds to the death of Queen Elizabeth II

  25. Health Secretary Thérèse Coffey on GPs and cost of living

    News -

    In her speech to the Conservative Party Conference today, the health secretary repeated much of what she had announced on 22 September in ‘Our Plan for Patients’, with slightly less rigid language over patient access to GPs.

  26. Annual Public Meeting 2022

    News -

    Last week, we hosted our Annual Public Meeting in the Jubilee Hall. But, in case you missed it, we’ve put together a summary of the event.

  27. ECS Stoke Citizens Inquiry Community Event

    News -

    If you have concerns or ideas on how to improve the community's health and wellbeing, join one of ECS's upcoming Stoke Citizens Inquiry Community Events.

  28. Tell us your story of maternal mental health care

    News -

    Pregnancy is a major life event for any family. It can be joyful and fulfilling but also challenging. We’re launching a national survey to understand if care works for new mothers and birthing parents. Share your story.

  29. Stoke-on-Trent City Council's Stronger Together through Winter

    Advice and Information -

    There is a variety of local support available to help you through the cost of living crisis this winter.

  30. 999 Ambulance Survey

    News -

    Locally and nationally, there are stories of people experiencing delays in the ambulances reaching them and then of delays when reaching hospital of being handed over to Accident and Emergency Department, sometimes with tragic outcomes.

  31. Dental Survey Report 2022

    Report -

    Find out what people in Stoke-on-Trent had shared of their experiences with NHS dentistry services over the last couple of years.

  32. Holiday Opening Hours 2022

    News -

    If you are looking to share your stories and experiences of local health and social care services with us over Christmas, keep in mind our opening hours and other ways to get in touch.