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Find out the difference we've made to health and social care services this year. -
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Find out what we've achieved over the past year. -
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You need services that work for you, your family and your friends. That is why we want you to share your experiences of using health and care with us – both good and bad. We use your voice to encourage those who run services to act on what matters to you.
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The most common themes we hear about are GP services, Mental Health Services, Social Care, and Hospitals and to ensure that we
address your concerns and compliments we share your stories with relevant people and incorporate your priorities into our work programme. -
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Healthwatch Stoke-on-Trent had undertaken an Enter and View visit in December 2019 to Wards 205 and 206 of the Maternity Unit and it was noted that some negative comments had been received regarding the MAU. The published report stated that Healthwatch Stoke-on-Trent would visit the MAU at some point within ‘the next three months’. -
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Due to the outbreak of the Coronavirus Pandemic and the former suspension of the Enter and View Programme, Healthwatch Stoke-on-Trent took the opportunity to pilot a series of virtual visits to ensure that public conversations, experiences and concerns can continually be shared with their local Healthwatch. -
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Healthwatch Stoke-on-Trent were informed verbally, of a younger patient who was not registered with the Practice being refused an appointment and being told to go to Haywood Hospital instead. This may not actually have been the case, but our visit was to ask about the incident and check procedures at the Practice and see how it operated generally.
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Healthwatch Stoke-on-Trent received verbal information regarding a dangerous (life threatening) prescription being issued by Hanley Health Centre which had previously been visited by our Enter and View team. We had been told that the mistake had been spotted by the pharmacy team at Lloyds Pharmacy and the person who supplied the evidence was ‘full of praise’ for the staff here.
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The HWE project was a follow up project after an online survey was undertaken about access to primary care at the start of the pandemic. The initial survey found that people were generally happy accessing their GP remotely, but as a survey that was online it potentially did not reach people who were actually digitally excluded and struggling to access primary care. -
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A proportion of patients remain digitally excluded and are unable to engage or communicate with a member of staff via the telephone booking system, due to limited digital knowledge and internet access. Therefore, consider how digital exclusion and inaccessibility of telephone communications can be addressed to provide systematic inclusion. -
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With growing pressure on the NHS such as an ageing population, more people living with longterm conditions and lifestyle choices affecting people’s health, changes are needed to make sure everybody gets the support they need. The NHS has produced a Long-Term Plan1, setting
out the measures it intends to take to address changing need. -
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Enc-02-Public-Advisory-Board-Action-Record-2021-2022-20-07-01 -
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HW Advisory Public Board meetings include an opportunity for members of the public to feedback issues about local
Health and Social Care issues at the end of the meeting.
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Minutes and Action log from Public Board Meeting held on 20 April 2021 MD and SF agreed last minutes were a correct record.
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Public Advisory Board Action Record 2021 – 2022 Enc 02 Public HAB 20 April 2021
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HW-Stoke-on-Trent-HAB-Public-Agenda-20-April-2021 -
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Healthwatch Stoke-on-Trent Advisory Board Meeting Public Minutes – 20 January 2021 -
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This has been scoped with our mental health group and we have contacted key stakeholders to obtain an update on local strategies and services. This will be moved forward to our 2021/22 work plan. -
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HW Advisory Public Board meetings include an opportunity for members of the public to feedback issues about local
Health and Social Care issues at the end of the meeting. -
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Healthwatch Stoke-on-Trent Public HAB Minutes 13 October 2020 at 10am via Zoom -
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Healthwatch Stoke-on-Trent Advisory Board Meeting Public Papers. -
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Healthwatch Stoke-on-Trent Advisory Board Public Agenda 13 October 2020 at 10 am to 11.15 am -
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Healthwatch Stoke-on-Trent Public HAB 21 July 2020 at 12pm Minutes -
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Healthwatch Stoke-on-Trent Advisory BoardPublic Agenda 21 July 2020 at 12 pm to 1 pm -
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Healthwatch Stoke-on-Trent Advisory Board Meeting Public Papers -
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Healthwatch Stoke-on-Trent Advisory Board Meeting
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Health Advisory Board Meeting Wednesday 11 September 2019 - Meeting-Agenda -
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Health Advisory Board (HAB) Public Meeting held on Wednesday 11 September 2019 - Minutes -
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Health and Wellbeing Board update -
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HAB-Public-Meeting-Items-June-2019 -
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Health Advisory Board (HAB) Meeting held on Wednesday 20 February 2019 -
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We spoke to 197 people in Stoke-on-Trent who are living with a long-term condition(s) to find out more about their experiences. -
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This report provides an analysis of Parkinson’s Provision in and around Stoke-
on-Trent from a service user perspective. -
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We spoke to 39 people in Stoke-on-Trent who are either living with Parkinson's disease or are a carer for someone who is. We found out about their experiences of receiving support, care and treatment.