1. Primary Care Services Report

    Report -

    Find out how primary care and community services are meeting people's needs in Stoke-on-Trent.

  2. Virtual Visit to the Royal Stoke University Hospital Fracture Clinic

    Report -

    Find out people's experiences of the Royal Stoke University Hospital fracture clinic.

  3. Access to Primary Care and Digital Exclusion

    Report -

    How has the increasing use of digital health services, affected people's access to care?

  4. Primary Care Survey Report

    Report -

    Read the results of our survey asking members of the public about their experiences of accessing primary care services in Staffordshire and Stoke-on-Trent.

  5. Annual-Report-Stoke-on-Trent-2016-17

    Report -

    This year it came to our attention that homeless individuals in our City were finding it difficult to access GP services and receive the treatment that they required.

  6. Healthwatch Stoke-on-Trent Annual Report 2017/18

    Report -

    You need services that work for you, your family and your friends. That is why we want you to share your experiences of using health and care with us – both good and bad. We use your voice to encourage those who run services to act on what matters to you.

  7. Healthwatch Stoke-on-Trent Annual Report 2018/19

    Report -

    The most common themes we hear about are GP services, Mental Health Services, Social Care, and Hospitals and to ensure that we
    address your concerns and compliments we share your stories with relevant people and incorporate your priorities into our work programme.

  8. Enter and View Report Trent Vale Medical Practice

    Report -

    Healthwatch Stoke-on-Trent were informed verbally, of a younger patient who was not registered with the Practice being refused an appointment and being told to go to Haywood Hospital instead. This may not actually have been the case, but our visit was to ask about the incident and check procedures at the Practice and see how it operated generally.

  9. Enter and View Report Hanley Health Centre GP Practice

    Report -

    Healthwatch Stoke-on-Trent had been informed by a patient of the Practice that they had inadvertently been prescribed incorrect medication during one of her appointments which luckily was spotted by her normal pharmacist. This particular medication could have caused harm to the patient.

  10. Enter and View Report Trentham Mews GP Practice

    Report -

    Healthwatch Stoke-on-Trent had been informed, via the CQC inspection published in December 2018, that Trentham Mews surgery had been told that two areas of their work ‘required improvement’. These were: ‘Are services safe’ and ‘Are services well-led’.

  11. Public Experience of Primary Care Services during the Coronavirus Pandemic

    Report -

    Since the occurrence of the coronavirus pandemic, GP services have been required to adapt and alter the way that services are delivered. As such, appointment methods, bookings and direct communication between practice and patient have been at the heart of crucial service changes.

  12. NHS Long-Term Plan

    Report -

    With growing pressure on the NHS such as an ageing population, more people living with longterm conditions and lifestyle choices affecting people’s health, changes are needed to make sure everybody gets the support they need. The NHS has produced a Long-Term Plan1, setting
    out the measures it intends to take to address changing need.

  13. Living with Long-term Conditions Report

    Report -

    We spoke to 197 people in Stoke-on-Trent who are living with a long-term condition(s) to find out more about their experiences.

  14. Parkinson's Provision

    Report -

    This report provides an analysis of Parkinson’s Provision in and around Stoke-
    on-Trent from a service user perspective.

  15. Living with Parkinson's Disease Report

    Report -

    We spoke to 39 people in Stoke-on-Trent who are either living with Parkinson's disease or are a carer for someone who is. We found out about their experiences of receiving support, care and treatment.