1. Annual-Report-Stoke-on-Trent-2014-15

    Report -

    As statutory watchdog, our role is to ensure that local health and social care services and the local decision-makers, put the experiences of people at the heart of their care.

  2. NHS Long-Term Plan Summary Document

    Report -

    Community assets that alleviate loneliness or promote communities should be considered, monitored and recognised as integral to the overall approach. This includes engaging the third sector in a meaningful way and accepting that financial investment is needed in the third sector if a gap cannot be met by health and care services.

  3. We are deeply saddened to hear of the passing of Her Majesty The Queen

    News -

    Our CEO responds to the death of Queen Elizabeth II

  4. Annual Public Meeting 2022

    News -

    Last week, we hosted our Annual Public Meeting in the Jubilee Hall. But, in case you missed it, we’ve put together a summary of the event.

  5. Holiday Opening Hours 2022

    News -

    If you are looking to share your stories and experiences of local health and social care services with us over Christmas, keep in mind our opening hours and other ways to get in touch.

  6. NHS industrial action: Common questions and resources to help you

    Advice and Information -

    With NHS staff holding industrial action this winter, this article aims to help answer common questions and find out from NHS providers any likely impact in the area.

  7. Shaping our workplan: What matters to you?

    News -

    Each year, your local Healthwatch puts together a work programme that reflects the health and social care needs of the area.

  8. Emergency Alerts Service Test

    News -

    The UK government will be testing their new Emergency Alerts service this Sunday 23 April 2023 at 3pm.

  9. Getting health-related help during Bank Holidays

    Advice and Information -

    Throughout this coming May there will be multiple bank holidays, meaning that some services, including ourselves, will be closed or opening with reduced hours.

  10. Holiday Opening Hours 2023

    Advice and Information -

    If you are looking to share your stories and experiences of local health and social care services with us over Christmas, keep in mind our opening hours and other ways to get in touch.

  11. Stoke-on-Trent City Council to review and modernise local reablement services

    News -

    Stoke-on-Trent City Council are working with NHS colleagues to review and modernise local reablement services in 2024. As a result we would like to talk to people who have used the City Council’s Enablement service or the Home First Service provided by the NHS during the last 12 months.

  12. What is a virtual ward?

    Advice and Information -

    With more and more appointments happening online, we've put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals.

  13. Cost of living: People are increasingly avoiding NHS appointments and prescriptions

    News -

    The number of people avoiding an NHS appointment because they can’t afford travel almost doubled between October and December as the cost of living crisis is forcing many to change how they use health and care services.

    Over a third (39%) of people say the changes they have made to their lives due to the cost of living crisis have affected their mental health.

    • Women are disproportionately affected by spiralling costs, with 35% saying their mental health has got worse over the last two months, compared to 26% of men.

  14. ‘Review culture’ is on the rise, yet only one in ten feed back on health services.

    News -

    Healthwatch Stoke-on-Trent appeals for more people to feedback on NHS care.

  15. Parkinson's Provision

    Report -

    This report provides an analysis of Parkinson’s Provision in and around Stoke-
    on-Trent from a service user perspective.

  16. Cancellations of NHS care having serious impacts on two thirds of patients, new data shows.

    News -

    · Impact of NHS pressures revealed in a new survey of 1084 people whose care has been cancelled this year.
    · Over one in three, 39%, have experienced cancellations or postponements of care two or more times.
    · Disruptions to care disproportionately affect unpaid carers, neurodivergent people, and those on lower incomes, widening existing health inequalities.
    · Healthwatch England urges healthcare leaders to act on the number of cancellations, especially those that occur at the last minute, and ensure more significant support for those most affected.

  17. Majority of patients remain positive about care they receive when in hospital but over a third say their health deteriorated while waiting for treatment

    News -

    The results of the latest annual survey of hospital inpatients published today (12 September) by the Care Quality Commission (CQC) show patient satisfaction levels have remained largely static since 2021, but indicate a longer term decline in most areas compared to previous years. They also highlight growing frustration with waiting times and reveal that four in ten people scheduled for planned treatment said their health deteriorated while waiting to be admitted.