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Find out what we've achieved over the past year. -
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Healthwatch Stoke-on-Trent had undertaken an Enter and View visit in December 2019 to Wards 205 and 206 of the Maternity Unit and it was noted that some negative comments had been received regarding the MAU. The published report stated that Healthwatch Stoke-on-Trent would visit the MAU at some point within ‘the next three months’. -
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Purpose of the visit: The Crisis Care Centre is intended to provide a new, ‘joined up’ service to patients suffering from crisis and has only been operational since October 2019. It was our intention to walk through the Centre and see how the services provided are now offered. -
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Purpose of the visit: part of the program of an ongoing program of visits to health and care facilities across the city and also to allow our visit team to see what changes and progress have been made since our last visit. -
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The ward is a locked ward and entry is via an electronic secure admittance system. Similar to other parts of the hospital, this is primarily for the safety of patients. It has twenty-two beds which are made up of single rooms and four bedded dormitories. -
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Access to the ward is via a pleasantly decorated wide corridor with a great deal of natural light. Access to the ward can only be gained by buzzing in and waiting for a member of staff to let visitors in. -
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It has fifteen beds and on the day of our visit, there were 13 patients on the ward. This is a mixed-sex ward but all the rooms are single rooms with separate female and male bedroom corridors. It has small quiet rooms off the corridors for patients to access. It also has an outside garden area with tables and seating. -
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Since the occurrence of the coronavirus pandemic, GP services have been required to adapt and alter the way that services are delivered. As such, appointment methods, bookings and direct communication between practice and patient have been at the heart of crucial service changes. -
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A proportion of patients remain digitally excluded and are unable to engage or communicate with a member of staff via the telephone booking system, due to limited digital knowledge and internet access. Therefore, consider how digital exclusion and inaccessibility of telephone communications can be addressed to provide systematic inclusion. -
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Following the global coronavirus outbreak in early 2020 there have been significant measures to obstruct and limit the infection of coronavirus, including a national lockdown and many forms of social distancing for a number of months. Consequently, the required measures have had a considerable impact on individual lifestyles through physical health wellbeing, psychosocial health and financial challenges. -
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We started to receive a high volume of feedback about blood tests from 6 July 2020. It was evident that people were experiencing difficulties in accessing blood tests and therefore we organised a call-out for feedback about the publics experience of blood tests during the coronavirus pandemic. This was promoted on our social media platforms from 21 July 2020 to 10 August 2020. -
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A qualitative research design was formed to collect public feedback items. From 28 July 2020 to 14 August 2020 social media platforms and our website was utilised for a callout to residents of Stoke-on-Trent, for dental services experiences during the coronavirus pandemic -
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Healthwatch Stoke-on-Trent Public HAB Minutes 13 October 2020 at 10am via Zoom -
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Healthwatch Stoke-on-Trent Advisory Board Meeting Public Papers. -
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Healthwatch Stoke-on-Trent Advisory Board Public Agenda 13 October 2020 at 10 am to 11.15 am -
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Healthwatch Stoke-on-Trent Public HAB 21 July 2020 at 12pm Minutes -
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Healthwatch Stoke-on-Trent Advisory BoardPublic Agenda 21 July 2020 at 12 pm to 1 pm