Public experience of blood tests during the coronavirus pandemic

Report - 19 October 2020

We started to receive a high volume of feedback about blood tests from 6 July 2020. It was evident that people were experiencing difficulties in accessing blood tests and therefore we organised a call-out for feedback about the publics experience of blood tests during the coronavirus pandemic. This was promoted on our social media platforms from 21 July 2020 to 10 August 2020.

On 29 July UHNM published details of a new UHNM Phlebotomy online booking system. They have developed a web-based booking system for patients needing to book a blood test in the community. Prior to coronavirus, a walk-in service was available at venues in the community, but patients are now required to book in advance to support social distancing. The online booking service allows patients to book an appointment much quicker and will provide a text confirmation of date/time/venue. (website included) http://www.uhnm.nhs.uk/our-services/bloodtests/?fbclid=IwAR2K-hKgrfkfHs… The existing appointment line number 01782 674242 will be retained for those patients who do not have internet or mobile phone access; phone line operators will be able to book appointments on the electronic system on behalf of these patients.

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