We aim to provide the best possible service, but we may not always get it right.

We welcome your feedback to help us improve our work and to make sure we are responding to your concerns as best we can. We are committed to addressing concerns quickly and giving a full, fair, and appropriate response.

Our complaints policy provides more information on our approach and process for resolving complaints about our work.


File download
Healthwatch Stoke-on-Trent Complaints Policy
Confidentiality Policy - May 202
Code of Conduct Policy - May 2022
Decision Making Policy & Procedure - August 2021
Decision Making Guidance - Easy Read
Declaration of interests and conflicts of interest policy - June 2022