1. Maternity Assessment Unit (MAU), Royal Stoke University Hospital (RSUH)

    Report -

    Healthwatch Stoke-on-Trent had undertaken an Enter and View visit in December 2019 to Wards 205 and 206 of the Maternity Unit and it was noted that some negative comments had been received regarding the MAU. The published report stated that Healthwatch Stoke-on-Trent would visit the MAU at some point within ‘the next three months’.

  2. Crisis Care Centre, Harplands Hospital - Enter and View report

    Report -

    Purpose of the visit: The Crisis Care Centre is intended to provide a new, ‘joined up’ service to patients suffering from crisis and has only been operational since October 2019. It was our intention to walk through the Centre and see how the services provided are now offered.

  3. Ward 1 Harplands Hospital - Enter and View report

    Report -

    Purpose of the visit: part of the program of an ongoing program of visits to health and care facilities across the city and also to allow our visit team to see what changes and progress have been made since our last visit.

  4. ENTER AND VIEW REPORT WARD 3 HARPLANDS HOSPITAL

    Report -

    The ward is a locked ward and entry is via an electronic secure admittance system. Similar to other parts of the hospital, this is primarily for the safety of patients. It has twenty-two beds which are made up of single rooms and four bedded dormitories.

  5. Enter and View Report Ward 6 Harplands Hospital, North Staffs Combined Healthcare Trust

    Report -

    It has fifteen beds and on the day of our visit, there were 13 patients on the ward. This is a mixed-sex ward but all the rooms are single rooms with separate female and male bedroom corridors. It has small quiet rooms off the corridors for patients to access. It also has an outside garden area with tables and seating.

  6. Public Experience of Online Phlebotomy Appointments

    Report -

    A proportion of patients remain digitally excluded and are unable to engage or communicate with a member of staff via the telephone booking system, due to limited digital knowledge and internet access. Therefore, consider how digital exclusion and inaccessibility of telephone communications can be addressed to provide systematic inclusion.